Monitor
Watch the systems that matter and notice backup or hardware warnings before they become an outage story.
Keep servers, storage and networks in a defined support rhythm
Northstar is a pioneer in mission-critical environments. For mid-market, enterprise and global clients that need a named owner after the first fix or upgrade, with a written response target rather than an open-ended promise.
When this is the right page
Support after the estate is understood
Managed IT is the follow-on to infrastructure work: monitoring, patching and firmware hygiene, backup and archival checks, and a response path for servers, storage and networks.
Technical support under contract: 2-hour, 4-hour and 8-hour response, next business day, 4-hour and 8-hour break/fix, and call-to-repair where agreed. Corporate office (sales, service and next-business-day work): Monday-Friday, 09:00-17:00 IST.
- Have you considered what happens when that one person is on leave?
- Have you considered a night-time outage with no named response time?
- Have you considered firmware, backups and access all living in someone's head?
If something is already down, start with Enterprise IT Support. If you need a picture of risk first, request an Infrastructure Review.
Maintain
Documented maintenance for servers, storage and networks so changes have an owner.
Respond
Remote first. Pick a named contract: 2-hour, 4-hour or 8-hour response, next business day, 4-hour or 8-hour break/fix, or call-to-repair. On-site in Mangaluru when the contract and the fault require it.
Support contracts
Choose the clock. The contract names it.
These are the support agreements Northstar writes for server, storage and networking estates. Response means we start. Break/fix means reactive repair of a failed part. Call-to-repair means the covered hardware is back in operation. On-site clocks apply where travel and parts make that window real. Remote response can run 24x7 for contracted clients in India and overseas.
2-hour response
A technical engineer responds within 2 hours of a logged incident, 24x7. Used for remote triage on servers, storage and networks.
4-hour response
On-site or remote response within 4 hours, 24x7. The clock starts when the call is logged and stops when work begins or the case is closed remotely.
8-hour response
On-site or remote response within 8 hours, 24x7. For estates that need a same-shift start without a 4-hour commitment.
Next business day (NBD)
Response on the next business day during corporate office hours, Monday-Friday, 09:00-17:00 IST. Sales and routine service use this window.
4-hour break/fix
Reactive repair of a failed server, storage or network component. Diagnosis and repair start within 4 hours. This is a fix window, not a restoration guarantee.
8-hour break/fix
The same reactive repair, with work starting within 8 hours of the logged fault.
6-hour call-to-repair
For a critical incident, covered hardware is returned to operation within 6 hours where parts, access and travel allow. The agreement names the sites this clock can cover.
24-hour call-to-repair
Covered hardware is returned to operation within 24 hours. Used when a 6-hour restoration is not practical for the site.
4-hour parts exchange
A failed networking unit or other field-replaceable part is exchanged within 4 hours, 24x7.
Next-business-day parts exchange
The replacement part or unit is exchanged on the next business day.
Defective media retention can be added so failed disks stay with you. A contract covers named systems and sites. It is not an open promise for every caller.
Need ongoing enterprise support?
Tell us what is in scope and how you expect us to respond. We will say if a project must come first.
Request a Managed IT ConsultationIs this break/fix or an operating rhythm?
Managed IT is the operating rhythm after the estate is understood: monitoring, maintenance, documentation and a contracted response. First-time upgrades and fault work start on the infrastructure page.
Which support contracts can I buy?
2-hour, 4-hour and 8-hour response, next business day, 4-hour and 8-hour break/fix, 6-hour and 24-hour call-to-repair, and 4-hour or next-business-day parts exchange. The list is on this page. Each contract names the systems, the sites and what the clock measures.
Do you offer annual maintenance?
Yes, as a scoped support agreement. The agreement names covered systems and the response target: 4 hours, 8 hours, 1 day, or next business day during corporate office hours.
What size of business is Managed IT for?
Any organisation with a real server, storage or network estate that needs a defined support rhythm. That includes mid-market firms, branch offices and enterprise teams that want hands-on support alongside internal IT, not only companies without an in-house department.
Can Managed IT include our Mangaluru office and remote sites?
Yes, when access, documentation and scope are agreed upfront. Remote sites are supported when monitoring and response paths are practical.