Stabilising backups, email risk and day-to-day IT ownership
Problem. Backups, mailbox risk and routine IT had no named owner. Reporting and recovery steps lived in people's heads.
What Northstar delivered. An inventory of what was running, closure of the immediate backup and access gaps, and a written support path.
Approach. Standard enterprise hygiene, servers, backup, email and access, documented so the next incident is not a scramble.
Outcome. Ownership and recovery steps became explicit. We do not publish time-saved or uptime figures for this example.
Next phase. Ongoing managed support once the estate is stable.