Stabilising backups, email risk and day-to-day IT ownership
Customer situation
A multi-location professional services firm had growing staff numbers, shared mailboxes and file access, and no clear owner for IT hygiene. Restores had not been tested, laptop updates were inconsistent, and staff raised the same access and email issues repeatedly—slowing delivery work.
Northstar intervention
- Completed a structured Technology Health Check across cyber risk, backup, productivity systems, integrations and automation candidates
- Documented critical systems and account ownership
- Established verified backup jobs and a restore test routine
- Standardised endpoint update and email security hygiene baselines
- Moved day-to-day support onto a managed cadence with defined response paths
Measured result
- Successful restore test completed for primary business data within the agreed recovery window
- Critical endpoint and mailbox hardening items closed from the Health Check priority list
- Recurring “same issue” tickets reduced after ownership and standards were documented
- Leadership received a one-page priority report and a clear next-step engagement model
Detailed metrics and a named reference are available for relevant prospects under confidentiality.
Technology used
Existing Microsoft 365 / email environment hardening, endpoint update baseline, backup platform already in place (reconfigured and tested), documented runbooks, and Northstar managed-support operating rhythm. No confidential architecture details are published here.